Service Cloud
Service Cloud Implementation Services
Oracle CX Services helps companies provide excellent service to their customers by delivering personalized and customizable service solutions, including web customer service, training and knowledge bases, contact center, and Oracle's Intelligent Advisor.
our approach
- We provide IT and application management services to our clients.
- We know how important it is to provide the highest quality service to clients, to be available to customers when they need assistance, and to build an ongoing partnership to support customers into the future.
- We help our clients to implement Oracle CX Service so they can rapidly adapt to their customers' changing needs and expectations.
key benefits
- The ability to improve the service you provide to your customers, retain more long-term customers and increase profitability per customer.
- Gain the ability to provide omnichannel service options to customers, including phone, email, chat, and self-service.
- Your customers can leverage your accumulated knowledge to improve service and enable customer self-help.
- You can differentiate the service that you provide with Intelligent Advisor, IoT, chatbots, co-browse, etc.
the accelalpha difference
- We have years of experience implementing solutions that improve the customer experience.
- With best practices and thought leadership that we have built up over time, we can deliver a superior customer experience.
- We have developed quick-start bundles for customers across a broad range of industries, and we focus on your user experience to maximize system adoption.
frequently asked questions
Q: What is the difference between CRM and Oracle CX?
A: CRM helps sales organize customer contact data, manage sales leads and view the pipeline. Oracle CX, including Oracle CPQ, Oracle Subscription Cloud, Oracle Commerce Cloud, and Oracle Sales Cloud, does what a CRM system does in addition to helping with the process of selling itself, including:
1. Customer self-service purchasing
2. Pricing that maximizes the chance for a sale
3. Managing the billing of a product or service
4. Insight into how customers are using products and services
Q: What business teams within my company can CX help?
A: All customer-facing functions from marketing, sales, and service benefit from Oracle CX.
1. Marketing – Enables you to manage all prospect and client communications to deliver consistent messaging across channels, manage audience segmentation, and automate manual tasks.
2. Sales – Oracle CX automates the routine sale tasks. It also helps sell more with guided selling, rule-driven upselling, cross-selling, and pricing analytics.
3. Service – Oracle CX enables you to deliver consistent service across channels – such as online chat, call center, etc. It also improves efficiency by automating routine tasks.
Q: What benefits can I expect from Oracle CX Cloud?
A: Oracle CX Cloud will help you to improve your customers' experience and help you increase revenue. Its automation of routine tasks enhances efficiency and delivers consistency for customers regardless of their channel, chat, phone, email, etc. It also helps you to provide consistent messaging to customers and prospects across marketing, sales, and service.
