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Services Software Managed Services

Continuous Evolution Services

Managing your Oracle applications requires specialized IT resources. At Accelalpha we have the people you need to outsource problem resolution, testing, upgrades, and continuous improvement of your Oracle environment. You can reduce your IT spend and free up your people so they can focus on more strategic business priorities.

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Accelalpha delivers a managed service that provides efficient incident resolution including reactive and proactive support, governance, and automation. We begin by stabilizing the environment and readying your Oracle applications for future upgrades, enhancements, and industry best practices. We help you with patch impact analysis for scheduled releases, using lessons learnt and advise you on the benefits of new functionality. Our clients also benefit from our help with planning, to adopt features that will become mandatory in the future, mitigating risks. Our capabilities include management of Oracle applications such as OTM, GTM, WMS, EBS, CPQ and EPM.

  • We help our clients focus on strategic business initiatives instead of simply application support.
  • 24x7 Support  - We leverage a global team that can provide support round the clock. Run into an issue at 2 am, raise a ticket and we take care of it for you right away
  • Our support resources are Oracle certified and have extensive experience with support and application implementation
  • We help you enhance and maintain your system to better support your business growth. We recommend new features from Oracle that will help your business
  • Annual health checks to measure system efficiencies and identify areas of improvement
  • Accelalpha provides three types of managed service, Problem Resolution, Proactive Support and Governance.
  • Problem Resolution includes: ITIL methodology, incident management, change management, enhancements, best practices and training
  • Proactive support includes: Systems monitoring, innovation, diagnostics and predictive maintenance
  • Governance includes:  Quarterly reviews, regular status meetings and executive review.
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