client success story
Multicenter - Oracle WMS Cloud Implementation
The Company
Multicenter is one of the largest and most established companies in Santa Cruz, Bolivia and is known for selling exclusive household items, electronics, appliances, furniture, gardening, landscaping, and home decor items. The company has a dynamic range of over 20 thousand SKUs housed in the company's primary Distribution Center, where over $100k worth of product lines are replenished monthly. Multicenter's operations support an omnichannel strategy that manages the customer experience along each step of the buyer's journey.
The Challenge
Inventory accuracy, consolidation of deliveries, and effective order fulfillment were key areas where improvement was needed. Implementing the Oracle WMS solution helped Multicenter to manage logistics services, store inventory replenishment, and order consolidation in their main distribution center. Additionally, with Oracle WMS, Multicenter are better equipped to incorporate traceability into their logistics processes, increasing inventory accuracy, home delivery, and order fulfillment across their home improvement store chains and Click & Collect platforms.
The Solution
Due to their expertise and administration of the Oracle Warehouse Management System (WMS) tool, Multicenter chose Accelalpha as their solution implementation partner. Accelalpha’s Oracle WMS consultants improved Multicenter's logistics processes and implemented best practices to help the company now and with its future growth.
The Results
The Oracle WMS solution has enabled and supported Multicenter as the company has achieved over 800% growth in delivery volume during the pandemic. Implementation of Big Bag helped drive hundreds of additional orders during the Country’s first Cyber Day peak. Additionally, Multicenter has increased order fulfillment productivity by over 500%, and they now have comprehensive visibility into the operations within their distribution center.