What Makes Accelalpha Continuous Evolution Services Unique?

After solution implementation, Accelalpha will offer to conduct a patch analysis and integration testing to ensure its effectiveness and automate previously manually performed tests across all applications running in the Oracle Cloud Infrastructure. This ensures that the applications work as they should and that all issues are resolved as quickly as possible, making automated testing more efficient. Automation also helps identify application bugs, trains the system to recognize the problem automatically in the future, and ensures that the same problem does not continue to occur - all while keeping the system current with the latest software updates.  

Every quarter, Oracle upgrades its cloud products, during which test cases are run to ensure the software is stable and has no outstanding functionality issues. Accelalpha tests the upcoming upgrades in advance, making it possible for us to advise our customers on how the enhancements will impact them. 

During end-to-end verification of whether the entire functionality is working, Accelalpha conducts tests on all user layouts and workloads running in the application. By automating these tests, we can drastically reduce the testing time. A test that would have been manual and taken 8-16 hours, or two full days of work, can now take as little as 10-12 minutes when automated.  

This benefits Accelalpha and our customers and allows Accelalpha to run five test cases simultaneously, making this a significant time-saver. With automated testing, Accelalpha reduces the risk of failure by allowing more time to address any issues in the application. In addition to automated testing, regression testing is primarily conducted before and after the upgrade, ensuring all aspects of the application are working as expected and results don't change once the upgrades are complete. 

Accelalpha's mission is to take a repetitive task and find a way to automate to improve efficiency for the customer and the following benefits: 

• Faster testing cycles
• Reduced human error
• Reduced cost and maintenance
• Enhanced reporting
• Performance and Availability Testing

Accelalpha Continuous Evolution Services provides a 24/7 globally staffed team that supports customers in all time zones. This team manages all tickets, collaborates with a third-party provider to solve integration issues, and develops application enhancements.  

Sometimes problems arise that are related to training. Early on, the issues are usually due to inexperienced users not understanding the product's functionality and are generally not software related. In that case, when the problem is diagnosed, Accelalpha will provide training to business users to actively reduce the number of issues they encounter. 

During implementation, Accelalpha:  

• Performs patch testing
• Identifies and implements process efficiencies
• Automates time-consuming or manual tasks 

After implementation, Accelalpha:  

• monitors integrations and system performance
• proactively identifies and fixes issues
• solves the root causes of repeated problems 

We build a repository of the solutions to client-specific problems that can be used to resolve frequently occurring issues quickly. We also develop and build changes or enhancements to the application when needed to deliver even higher levels of customer satisfaction. 

1. Transition  
2. Operate  
3. Improve  
4. Automate  
5. Optimize  

When ACE services start, our first goal is to support the customer with issue resolution so that they can move on to the next business task. We rapidly solve problems from Level 1 through Level 3 support. 

Level 1: When a business is looking for self-help, guidance, or instructions to resolve an issue, Accelalpha provides the detailed steps needed to complete the task. 

Level 2: Minor technical issues that need a specific fix to resolve the problem. 

Level 3: The application's performance has declined or is unavailable. For example, a task that usually takes less than one minute now takes five minutes or longer. 

Level 4: System updates and new capabilities that require a solution architect and development team. 

In this way, Accelalpha can help solve issues (globally) for our customers, with our goal being to permanently reduce the number of problems and stabilize the application. 

How do we achieve this stabilization? When a system is first implemented, the customer will often notice issues or business challenges that were not identified during implementation. These fall into two main categories: Business issues and application inconsistencies.  

Business issues arise when some of the users’ tasks have not been correctly built into the system. This is solved by identifying the gaps, building a plan to resolve them, and then implementing that functionality. This ensures the system meets the needs of the users and the business.  

Application inconsistencies can emerge when a process is delivering the desired output to the user, but the system is not completing tasks in a consistent length of time. With these technical issues, the goal is to determine whether the problem originated during implementation or integration and then change the process so that the customer does not have to experience more delays and frustration. 

The Accelalpha team constantly monitors the Oracle cloud applications to ensure they are running smoothly. We also identify potential problems upfront before the customer realizes a problem exists. In these cases, we contact the customer, let them know we've uncovered an issue, and give them alternative steps to address it until the problem is resolved. 

If you're ready to take the next step toward ensuring your organization is set up for future success, and you're curious about Accelalpha's Continuous Evolution services, we recommend you submit a form with any questions for us. A dedicated consultant will get back to you as soon as possible. In the meantime, check out Continuous Evolution: Why Your Organization Needs It if you are interested in revisiting part one of this Continuous Evolution Services Blog Series.